Refund Policy

These details explain what customers can expect and what information is required.

Updated 2026-08-22

To avoid uncertainty, a request may be made only when an item arrives damaged, defective, incorrect, or materially different from its description, and the request must reach us within 30 days after delivery.

For the fastest assessment, change-of-mind returns, personal preferences, and incorrectly selected products are not accepted. The request must include the order number, checkout email, a clear explanation, and photos or video showing the item and packaging.

To avoid uncertainty, nothing should be sent back without written authorization. We review the supplied evidence and may request more information before approving or declining a claim.

For the fastest assessment, an approved remedy may be a replacement when suitable stock is available or a refund to the original payment method. Bank and payment-provider processing times determine when an approved refund appears.